BlackCards for restaurants

Restaurant loyalty, with clear rules for each order

Give guests a loyalty card bearing your restaurant’s name, saved in Apple Wallet or Google Wallet. Define which orders earn stamps or points and who awards them, whether customers dine in, collect their food or choose delivery.

Try your restaurant card Discuss your restaurant program

Define eligible channels before announcing rewards

Delivery method and order source differ: collection can be direct or through another platform. Define eligible routes and verification for each. This table is a suggested staff procedure; the scanner does not import orders or identify their channels.

Order route	Eligibility to define	Staff verification
Dine-in	Decide whether earning is per qualifying paid order or based on eligible spending in a points program.	Completed payment, the card that earns the balance, and whether the same transaction has already been awarded.
Direct takeaway	Define eligible direct orders and the earning point, such as after payment and collection under your policy.	Match the order, customer and card; coordinate the payment and collection staff.
Direct delivery	Include this route when you have a clear procedure to verify order completion and the member’s identity.	A workable verification method, the person awarding the balance, and a process for incomplete orders.
Third-party platform	Confirm verification and channel terms before including or excluding these orders, then publish the decision clearly.	Evidence of the order, the member’s eligibility and qualifying amount; no platform integration or data import is assumed.

Four steps within your restaurant service

1
Explain the rules at enrolment
Explain eligible orders, rewards and participating branches. Guests open registration, then their card link and available Wallet option. Distinguish the public enrolment QR from the customer’s card code used for loyalty transactions.
2
Verify the order before awarding
Check the paid order and correct card. Agree eligible spending after discounts and how taxes, fees and extras are treated. Staff use restaurant records; the scanner does not extract receipt items.
3
Award the balance for your model
For stamps, staff award the configured amount. For points, they enter qualifying spending to apply the configured rate. Check the amount before confirmation, especially for group bills or changed orders.
4
Record redemption, then provide the reward
Check the card and eligibility, record redemption, then provide the reward after success. Loyalty does not send kitchen orders or adjust food bills; coordinate fulfilment within your service procedure.

Agree how staff handle awkward cases

Give the shift lead a short procedure identifying who earns, when awards happen and how errors are reviewed.

One bill for several guests

Decide which card earns first. Do not credit the full bill to every guest if your rule awards it once. Individual earning needs a procedure identifying each eligible share without duplication.

Split checks or multiple payments

Distinguish one order paid in two instalments from separate qualifying orders. Review bill portions in restaurant records; the scanner does not link them or distribute their balance automatically.

Cancelled orders or partial refunds

Verify before awarding where possible. For a later refund, review the transaction and refer a documented correction to an authorized person. Refunding restaurant payments does not automatically correct loyalty.

Duplicate awards or an uncertain result

Check the result and record before creating another award. Assign someone to resolve cases across shifts and retain correction reasons. Loyalty transaction counts do not establish bills or visits.

Choose rewards around how guests buy

Choose what to reward and a model staff can apply. Different order values or service routes call for different rules; one model does not fit every restaurant.

Stamps for clearly defined, similar orders

Consider a specified meal with consistent eligibility. Set the award and reward threshold, including treatment of multiple meals. Stamp awards use program settings, not a purchase-amount calculation.

Points for varied purchase amounts

Define the rate, amount staff enter and redemption rule. Fractional points round down: 45.75 eligible units at two points per unit earns 91 points. This is arithmetic, not an offer or recommended rate.

VIP membership for defined benefits

Define the level, duration, benefits and staff verification. Confirm setup before advertising: membership does not establish automatic spend-based upgrades or paid renewal.

Educational operating-policy example, not an offer or customer result

Example: one table bill, two payments

Suppose one card earns points on a qualifying order of SAR 200, paid as two instalments of SAR 100. Splitting payment does not change that qualifying amount.

Staff agree with the guests which card earns, then enter the qualifying SAR 200 once.
If an item worth SAR 40 of qualifying spending is cancelled before the award, staff review SAR 160 as the remaining qualifying amount.
If the SAR 40 refund occurs after the award instead, review the loyalty transaction and refer the correction to an authorized person; automatic deduction is not assumed.
For genuinely separate bills, staff assess each under the published eligibility rule without counting the same spending twice.

Define the reward item, portion, extras and cost to provide. Menu price is not a substitute for restaurant cost.

Choose a plan around your team and locations

Plans shown are billed annually in Saudi riyals. Identify branches, staff accounts and program type, then check limits. If POS or ordering integration is essential, share the system and channel to confirm availability before choosing.

Basic

990SAR / year

For one branch, an owner and one employee.

Advanced

1,990SAR / year

For up to 3 branches and 3 employee accounts.

Enterprise

A tailored rollout for larger or multi-brand operations.

View current plans

Prepare one location, then expand consistently

For a restaurant in Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain or Oman, share your country, branches and order routes to review plan availability, billing and support. Also confirm the scope of earning and redemption across branches.

Saudi Arabia
UAE
Kuwait
Qatar
Bahrain
Oman

Select one branch and shift to rehearse enrolment, earning and redemption with authorized staff, and test saving the card on actual devices.
Keep Arabic and English eligibility and reward terms equivalent, including item names, extras and participating branches.
Review authorized program branches, staff permissions and plan limits before advertising use across locations.
Record the pilot period, completed awards, redemptions, corrections and reward costs; verify subsequent orders before describing them as returning customers.

Questions from restaurant owners

Does the guest need a restaurant-specific app?: No separate restaurant app is needed. Guests use Apple Wallet or Google Wallet on compatible devices and follow the card-link instructions. Saving options depend on the device and Wallet link availability. [1] [2]
Are points added as soon as payment is made?: Staff enter qualifying spending and confirm the award; the program applies its points rate. It does not automatically read restaurant bills or payment status.
Can delivery-platform orders qualify?: Confirm channel terms and order/cardholder verification, then publish eligibility and exclusions. A Wallet card does not establish platform integration or order imports.
Who earns on a group table bill?: Define one earning card per order or verifiable eligible shares. Explain the rule first and avoid crediting the full bill to every guest.
Do two payments earn two rewards?: Not simply because payment was split. Staff identify one order versus separate orders, then apply eligibility; the scanner does not detect the split.
What happens after a cancellation or partial refund?: Before awarding, recheck eligibility and amount. Afterwards, refer the record to an authorized person for a permitted, documented correction. Refunding money does not automatically reverse loyalty.
Can a balance be used across branches?: Within the program and organization at authorized branches, subject to setup, plan and permissions. Confirm scope first; this does not automatically cover all branches or independent restaurants.
How should we assess a restaurant pilot?: Define a period and starting group; review transactions, costs and errors. Verify subsequent orders when measuring returns. Signups and member/non-member differences alone do not prove revenue impact.

Guides for preparing your program

See your restaurant card, then discuss how it will work

Use the demo to understand the card and loyalty journey. Bring your country, branches, order routes and proposed reward to discuss what you need before launch.